We understand it can be worrying if the hotel hasn't assigned your room yet. But there is no need to worry. This is a standard procedure at many hotels and doesn't affect your booking.
Hotels typically process reservations based on arrival date, not right after receiving the booking.
Here's why:
- The hotel receives your booking instantly, but it may land in a back-office system that the clerks don’t check until closer to arrival.
- To stay organized, hotels focus first on guests arriving in the next few days. Future arrivals are queued and assigned later.
What to Expect
- If it’s less than a week before your arrival and the hotel hasn’t assigned your room: Please contact us, and we will reach out to the hotel directly to ensure everything is in order for your stay.
- If it’s more than a week before your arrival:It's perfectly normal for the hotel to wait until about one week before your stay to assign rooms.
- We recommend checking with them later
- Or you can get in touch with us, and we can help you
How the confirmation process works
- Confirmation Email: After booking, you will receive a confirmation email.
- Hotel Booking Details: Your booking details are shared with the hotel.
- Room Assignment: Rooms are either assigned automatically or manually, typically about one week before your check-in.
Rest assured: You’re in Good Hands
Although this is a standard process for many hotels worldwide, if any issue with your booking occurs, we’ll never leave you stranded. Our promise is to ensure you get the accommodation you booked, at the price shown.
If anything puts your stay at risk, we will investigate and resolve it as soon as possible with a solution that’s in your favor.